How to prepare device to ship to Gazelle
To ensure the fastest possible processing and payment for your device, please review the checklist below before sending your device to Gazelle.
If your device has cellular service, remove SIM card or deactivate through your carrier and pay the balance of your bill.
Turn Off Device Tracking (i.e. Find My iPhone, Samsung Reactivation Lock) and remove password
This can restrict the device to your account and prevent us from inspecting it. For Apple device, turn it off in the iCloud settings menu. For Samsung phones, check the Security settings.
Save Your Data
Backup your photos and files. If your device has an SD card, remove it. We will remove all personal data from the device.
Send Just Your Device
Please do not send any extra items that you did not submit online. We cannot pay you for additional items or accessories.
Charge Your Device
Devices received with at least a partial charge can be processed faster.
If you're switching from an Apple device to something else, deactivate iMessage to ensure you continue to receive message on your new phone.
Tap Settings, then Messages, and move the iMessage slider to OFF.
Please note that we do not accept devices that have been reported lost or stolen.
Offers are only valid through the expiration date listed in your email. Devices shipped after this date may receive a revised offer.